Sony PlayStation®Network發通告:告知用戶的資料被入侵了


From:     PlayStation(R) Asia <no-reply@asia.playstation.com.hk>
Subject: PlayStation®Network服務及保安問題重要通告  Important notice of PlayStation®Network services and security issue
Date:     Sun, 1 May 2011 22:25:59 +0800 (HKT)

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親愛的PlayStation®Network用戶:

我們發現在2011年4月17至19日,部份PlayStation®Network用戶的帳戶資料在一次非法及未經授權的網路入侵中被洩露。對於是次入侵,我們已:

暫時停止PlayStation®Network服務
1. 暫時停止PlayStation®Network服務
2. 委託認可的外部網路保安公司對事件進行全面調查
3. 透過重建系統,迅速提升保安及加強網路基建,為您的個人資料提供更大的保障

我們衷心感謝您的耐性、諒解及信任。我們正設法迅速和有效地以可行的方法解決這些問題。

雖然我們仍然在調查事件的詳情,但我們相信一名未獲授權人士已取得您提供的個人資料,包括姓名、地址(城市、州、郵遞區號)、國家、電郵地址、出生日期、PlayStation®Network密碼、登入名稱及PSN在線名稱。您的帳戶資料包括購買履歷、帳單郵寄地址(城市、州、郵遞區號)及密碼保安答案可能已經洩露。如您為您的子女或監護兒童開立子帳號,您的子女或監護兒童的相同資料亦可能已經洩露。雖然現時尚無證據顯示信用卡資料被外洩,但我們亦不能排除有關可能。如您已透過PlayStation®Network提供信用卡資料,基於審慎處理的前提下,我們建議您留意您的信用卡號碼(保安碼除外)及到期日亦可能已經洩露。

為了保障您的資料,我們建議您要額外留意要求您提供個人或敏感資料的電郵、電話及欺詐郵件。Sony Computer Entertainment將不會以任何方式,包括電郵,來要求您提供信用卡號碼、身份證號碼或類似號碼或其他個人識別資料。如被要求提供這些資料,您可確信提出的一方不是Sony Computer Entertainment。PlayStation®Network服務全面恢復後,我們強烈建議您登入並更改密碼。另外,如您在其他服務或帳戶使用PlayStation®Network使用者名稱或密碼,我們亦建議您更改那些資料。

為了防止身份盜用或其他金錢損失,我們建議您保持機警,復查您的帳戶帳單和核查你的信用卡或其他類似的報告。

我們感謝您耐心等待我們完成事件的調查工作,並為造成的不便深表歉意。我們的團隊正24小時工作,儘快恢復服務。Sony Computer Entertainment非常重視資料保安,並會繼續確保採取額外措施來保障個人識別資料。為顧客提供高質素及安全的娛樂服務是我們的首要工作。如有查詢,請致電2341 2356 (香港) 或 021 2994 8800 (印尼)或 1 800 81 4963 (馬來西亞)或800 8523 663 (新加坡)或0809 079 888 (台灣)或 0 2715 6100 (泰國)。

Sony Computer Entertainment Hong Kong Limited
謹啟

Valued PlayStation®Network Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation®Network user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

Temporarily turned off PlayStation®Network services;
1. Temporarily turned off PlayStation®Network services;
2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation®Network password and login, and PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation®Network password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation®Network, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony Computer Entertainment will not contact you in any way, including by email, asking for your credit card number, identity number or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony Computer Entertainment is not the entity asking.  When the PlayStation®Network services are fully restored, we strongly recommend that you log on and change your password.  Additionally, if you use your PlayStation®Network user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience.  Our teams are working around the clock on this, and services will be restored as soon as possible. Sony Computer Entertainment takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority.  Please contact us at 2341 2356 (HONG KONG) OR 021 2994 8800 (INDONESIA) OR 1 800 81 4963 (MALAYSIA) OR 800 8523 663 (SINGAPORE) OR 0809 079 888 (TAIWAN) OR 0 2715 6100 (THAILAND). should you have any additional questions.

Sincerely,
Sony Computer Entertainment Hong Kong Limited

如您需要更改個人資料,請在PS3™上登入PlayStation® Network並進入「帳戶管理」 > 「帳戶資料」 進行資料更改。 如您希望取消訂閱PlayStation® (亞洲) 發出之電子郵件, 請在PS3™上登入PlayStation® Network並進入「帳戶管理」> 「帳戶資料」>「通知郵件設定」內勾選取消訂閱之選項。此電子信箱為專屬送信系統,故無法回覆解答您所寄來的疑問。請勿直接回覆此郵件。如果您有任何問題,請聯絡我們的客戶支援。客戶熱線電話:2341-2356   http://asia.playstation.com/hk/support/

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